FAQ

1. Shipping & Delivery:

Do you ship worldwide?
No. Currently, we ship only within the contiguous United States.

How much does shipping cost?
We offer a flat-rate shipping fee of $4.99 USD for all orders within the United States.
How long will it take to receive my order?
Our order processing time takes: 1 to 3 business days. Once processed, standard shipping transit takes 4 to 7 business days (Total estimated delivery time: 5 to 10 business days).
Can I track my order?
Yes, absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support secure digital payment options like Apple Pay, Google Pay, and Shop Pay.
Can I change or cancel my order?
We process orders very quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us at support@pawaura.shop within 12 hours of placing it. Once an order has entered processing/shipping, it cannot be canceled.
Will I be charged hidden fees or taxes?
There are absolutely no hidden fees or restocking fees. Any applicable sales tax will be calculated and clearly displayed during checkout before you finalize your payment.

What is your return policy?
We want you and your pet to love your purchase! We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Products must be unused, in their original packaging, and in the same condition as received.
How do I start a return?
To initiate a return, please contact us at support@pawaura.shop. Once approved, we will provide step-by-step instructions and the return shipping address. Return shipping costs are the responsibility of the customer.
What if my item arrives damaged or defective?
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right with a free replacement or full refund.

Are your pet products safe?
Yes! The health and safety of your pets are our top priority. We partner exclusively with trusted suppliers who use safe, non-toxic, and durable materials designed specifically for pets.
Still Have Questions?
If you couldn't find the answer to your question here, please do not hesitate to reach out to our dedicated support team: