Shipping policy

Thank you for shopping at Pawaura. We are committed to delivering your pet essentials safely and efficiently to customers across the United States. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Handling Time

All orders are processed within 1 to 3 business days (Monday to Friday, excluding weekends and federal holidays).
  • Order Cut-off Time: 5:00 PM (Eastern Standard Time)
  • Orders placed after 5:00 PM EST will begin processing on the following business day.
  • You will receive a tracking confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Estimates (USA Only)

We currently ship exclusively within the contiguous United States via standard reliable shipping carriers (USPS, FedEx, or UPS).
  • Order Processing Time: 1 to 3 Business Days (Mon - Fri)
  • Transit Time: 4 to 7 Business Days (Mon - Fri)
  • Total Estimated Delivery Time: 5 to 10 Business Days
  • Shipping Fee: Flat rate of $4.99 USD on all orders across the USA.
Note: Delivery delays can occasionally occur due to extreme weather conditions, carrier delays, or peak holiday postal service disruptions. If there is a significant delay in the shipment of your order, we will contact you immediately via email.

3. Shipment Confirmation & Order Tracking

Once your order ships, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking updates typically become active within 24  hours. You can track your package directly through our website using the tracking link provided.

4. Incorrect Address & Delivery Issues

Please double-check your shipping address before completing your order. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping costs. Pawaura is not responsible for orders delivered to an incorrect address provided at checkout.

5. Damaged, Defective, or Lost Packages

Pawaura assumes full responsibility for items damaged or lost in transit. If your order arrives damaged or fails to arrive, please retain all packaging materials and contact us immediately at support@pawaura.shop with your order number and photo evidence of any damage. We will process a free replacement or a full refund promptly.

6. Contact Information

If you have any questions about our shipping procedures, please feel free to reach out to our customer support team: